Frequently Asked Questions

Below are the answers to some of the most common questions we’ve received over the years. Of course if your question is not listed, our care counselors are standing by to assist. Contact us day or night at 1-888-211-2365.

With Priority Lab Testing, you’ll receive the same quality care and accurate test results you’d get from your physician’s office at a fraction of the cost and a fraction of the time. No appointments, no hidden fees, and no unnecessary hassles. Our procedures are quick and non-invasive and our processes are designed to give our customers convenience and self-assurance from start to finish.

Frequently Ask Questions

  • To get same day testing, simply purchase your lab order either online from our website or over the phone with one of our care counselors. Once your order has been placed, you can get tested immediately at any of our local and discreet collection facilities without an appointment. No other patients at the testing center will know your reason for visiting other than to give a routine urine and blood sample.
  • Your test results are accessible through a secure login unique to your order, updated 24 hours a day including partial results. Once your final results are available, you’ll be notified by email discreetly. Test results are expedited as a rush order and typically process just 24-72 hours after visiting the collection facility. If you have questions about your results or require a treatment consult, our care counselors are just a phone call away. Nothing will ever be sent to your home or healthcare provider to respect your privacy.
  • Our process is 100% confidential and HIPAA compliant. Your lab order and results will never be disclosed to your healthcare provider or personal doctor. All personally identifiable information is kept secure and encrypted while ordering your test and getting your results online or by phone. We are in compliance with all state and federal regulations governing the reporting of positive test results to ensure you are not contacted in the event of a reactive test.
  • We offer treatment options for patients who test positive for chlamydia, gonorrhea, or trichomoniasis. If you receive a positive result, simply call and speak with a care counselor to schedule a phone consult with a physician. Medication can be called into your local pharmacy, and no office visit is needed. We are partnered with physicians at PWNHealth so treatment can be prescribed if appropriate in all states. You must have a positive result before treatment can be authorized. The physician consult fee is $65.
  • Your privacy is our utmost concern. We understand the sensitive nature of testing, therefore our company name or anything related to health testing will not be displayed on your statement. Our service shows up as a one time payment to “SFHT” and will not be identifiable to your order. If you prefer even more privacy, pre-paid gift cards can be used as well.
  • No appointments are required at the collection facility after you have ordered your test. Your lab order is valid for 90 days and can be used immediately once your order has been placed. Typically your entire visit will take no more than 15-30 minutes.
  • We understand that health testing can be a sensitive experience and you should expect a high degree of privacy. We utilize Quest Diagnostics collection sites that are discreet and nondescript. This means you will never be singled out for getting tested, and nobody in the lobby will know your reason for visiting. You will never be sent to a public clinic, health department, or doctors office.
  • Even after you have selected a testing site, you can switch locations any time you wish. Your lab order can be used at all Quest Diagnostics collection sites within the same state without having to change your lab order. If you wish to test in a different state, simply call to speak with a care counselor who can update your requisition. There are no fees associated with switching testing sites either.
  • Patients frequently ask if swabs are required for testing. Swab testing is not only uncomfortable, but also can be embarrassing. Our tests do not require a swab or any other type of visual examination. All that is needed for the vast majority of tests are a simple urine and/or blood sample.
  • All of the tests we offer are FDA approved and performed in CLIA certified labs to ensure the highest level of accuracy. If you're testing for certain STDs, you'll want to consider their latency periods as testing too quickly after exposure could produce an inaccurate result simply because the virus is too new to be detected. If you have questions, our care counselors are happy to walk you through the process, start to finish.
  • For certain tests, you will need to fast prior to testing (i.e. no eating or drinking anything besides water for 8 hours prior to your test). These select few tests will note this instruction under the "Test Preparation" section under the description.
  • To use your health insurance, we are able to provide all of the necessary information to file a self-claim. We utilize Quest Diagnostics which is the largest lab network in the nation, therefore most healthcare providers will offer some form of reimbursement. We will never directly bill your insurance to ensure your results are completely private and kept off of your permanent health record.
  • You can order your test directly off of our website 24 hours a day, 7 days a week. Our care counselors can be reached by phone and are ready to answer any questions about our testing process or to help schedule your test.
  • Yes. Priority Lab Testing and PWNHealth are partnered to provide lab orders authorized by physicians in 48 states. Your information and test request will be evaluated and if appropriate, approved by a physician. This process takes place immediately when your order is placed, so you will never have to wait to get tested. Patients wishing to be tested in NJ or RI must call and speak with a care counselor.
  • If at any point you need assistance, call us at 1-888-211-2365 and one of our care counselors will assist you with any questions you may have regarding your testing options. We offer both customized tests and comprehensive panels to fit your testing needs.